We take the confidentiality of your health information very seriously. One way UAMS protects your privacy is to offer you the opportunity to be excluded from our Patient Directory. The Directory is used to provide patient room numbers and general information about your condition such as good, fair and critical. We also use this information to help visitors find your room and for deliveries. If you choose not to be listed in the directory, our staff will not confirm that you are a patient at UAMS.
If you would like a specific family member or close friend to be able to call and get more detailed information about your condition, you can give us permission to do so and select a password for this person to use. This person can call for information about your health and then pass this along to other family members and friends.
UAMS is committed to providing quality medical care to every patient. It is our policy to respect your individuality and dignity. We support your right to know about your medical condition and your right to participate in the decisions that affect your well-being. We have adopted the following regarding patient rights and responsibilities.
As a patient or when appropriate, the patient's representative as allowed by law, you have the right:
- To be treated with dignity and receive considerate care that is respectful of your personal beliefs and cultural and spiritual values;
- To impartial medical care regardless of race, creed, gender, national origin, religion/cultural beliefs, sexual preference, disability or financial status;
- To information about your diagnosis, condition and treatment in terms that you can understand and to have your questions answered;
- To an interpreter as necessary to understand all pertinent communications;
- To have any restrictions on communications discussed with you;
- To be free from any form of restraint as a means of coercion, discipline, convenience or retaliation by staff;
- To be free from abuse or harassment;
- To receive care in a safe environment while maintaining your personal privacy;
- To have your family or representative of your choice and your own physician notified of your admission to the hospital;
- To the confidentiality of records about your care unless a disclosure is allowed by law;
- To access your medical records within a reasonable time frame and have them explained unless restricted by law;
- To know the names of your primary physician and other practitioners providing your care;
- To know that UAMS Medical Center is a teaching institution that participates in research;
- To be informed and to give or withhold consent if our facility proposes to engage in or perform research associated with your care or treatment;
- To expect reasonable continuity of care when appropriate and to be informed of available and realistic patient care options when care at our facility is no longer appropriate;
- To obtain a full explanation of the bills related to your health care services;
- To access state and community protective services;
- To be involved in decisions about your medical care and receive information regarding outcomes of care, treatment and services;
- To participate in the development and implementation of your treatment/care plan, discharge plan, and pain management plan;
- To refuse treatment;
- To exclude any or all family members from participating in your care decisions;
- To formulate advance directives and have them followed;
- To be involved with family and other decision-makers in resolving dilemmas about care decisions;
- To pastoral counseling;
- To appropriate assessment and management of your symptoms, including pain;
- To express any concerns or grievances orally or in writing without fear of reprisal.
As a patient, or the patient's representative as allowed by law, you or your designees have the responsibility to:
- Provide accurate information about your present illness and past medical history, including medications;
- Ask questions when necessary to fully understand your health problems and proposed plan of action;
- Follow through on the agreed plan of care and with discharge plans;
- Follow the rules and regulations of the health care facility, including those regarding patient safety;
- Be considerate of the rights and property of others;
- Pay your bill and provide information for insurance claims and to work with our business office to make payment arrangements when necessary;
- Follow instructions and advice of your healthcare team;
- Keep your scheduled appointments or to cancel them in advance.
To express any concerns about the service you are receiving, you may speak to any staff member or call the following: 1-501-296-1039 for a patient representative or 0 and ask for the administrator on call. If you wish to submit a written grievance, you may address it to:
4301 W. Markham, Slot 557
Little Rock, AR 72205
You may also contact the following outside agencies about your concerns regardless of whether you have first used UAMS’ grievance process:
To contact the Arkansas Department of Health:
Mailing address: Department of Health, 4815 West Markham, Little Rock, AR 72205
To contact the Joint Commission:
Mailing address: One Renaissance Blvd., Oakbrook Terrace, IL 60181
We are committed to addressing your concerns in a timely manner.
Complaints regarding quality of care or premature discharge may be sent to:
Arkansas Foundation for Medical Care
401 W. Capitol, Suite 450
Little Rock, AR 72201
Additionally, in accordance with Title VI and VII of the Civil Rights Acts of 1964 and their implementing regulations UAMS will, directly or through contractual or other arrangements, admit and treat all persons without regard to race, color, creed, religion, sex or national origin in its provision of services and benefits, including assignments or transfers within the facility and referrals to or from the facility. Staff privileges are granted without regard to race, color or national origin (where appropriate).